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List of Questions to ask when choosing a Non-Medical Home Care Provider |
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(Consumers and Referral Sources should utilize a tool similar to this one when recommending Home Care services.)
- What is the history of your business, including years of service?
- What areas do you service and what areas do your caregivers live in?
- How do you supervise your employees and handle complaints or problems?
- What safeguards does your agency have in place to protect myself from theft?
- Who provides the initial assessment?
- What qualifications do you require from your caregivers?
- Do I get to choose my caregiver or is it possible to interview beforehand?
- If I need to contact your company after hours or on weekends, who do I call?
- Do your caregivers lift patients?
- Do your caregivers drive patients?
- What services does your company not provide?
- What are your hourly and live –in rates if available?
- Are there any additional costs?
- Do you have a minimum number of service hours?
- Will you accept and coordinate for long term care insurance payments?
- What types of background checks do you require from your employees?
- Who handles all tax and payroll obligations as required by law?
- Is your company an affiliate or member of any local professional organization, memberships, etc?
- Do you require a deposit or am I held to any service obligations?
- Can you show me proof of insurance and theft protection if requested?
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